11. Subscription Plans¶
Understand the Free and Pro plans, and manage your subscription.
11.1 Free Plan¶
The Free plan lets you get started with Stone Project at no cost.
What's Included¶
| Feature | Limit |
|---|---|
| Piece Listings | Up to 20 active pieces |
| Marketplace Search | Unlimited |
| Messages | Unlimited conversations |
| Measurement Tools | Full access (AR, Photo, Manual) |
| Users per Account | 1 |
| Company Profile | Full profile setup |
What's Not Included¶
- CRM (Clients, Projects, Quotes)
- Drawing Tool & Quote Generation
- Kanban board / Workflow management
- Billing & Invoicing
- Payment Plans
- Calendar & Scheduling
- Analytics & Reports
- Price Library
- QR Code labels
- Team management (multi-user)
- Facilities management
- Floor Plan Editor
- CSV & Contact Import
- QuickBooks integration
- Group Conversations
- Time Clock Review
- Financial Visibility settings
- Quote QR Code Sharing
- Priority support
11.2 Pro Plan¶
The Pro plan unlocks the full platform for professional fabricators.
Pricing Tiers¶
The first company you own starts on a 7-day Pro trial (3 seats), no credit card. Additional companies you create start on Free — each company has its own plan. After the trial, pick a plan in Settings → Subscription. The introductory price applies for the first 12 months, after which the base price takes effect.
Mobile & Web (App Store / Google Play / Web)¶
| Tier | Users Included | Introductory Price | Base Price |
|---|---|---|---|
| Solo | 1 user | $129.99/month | $149.99/month |
| Team 3 | Up to 3 users | $199.99/month | $239.99/month |
| Team 5 | Up to 5 users | $299.99/month | $399.99/month |
| Team 10 | Up to 10 users | $549.99/month | $799.99/month |
Web Only (larger teams)¶
| Tier | Users Included | Introductory Price | Base Price |
|---|---|---|---|
| Team 15 | Up to 15 users | $749.99/month | $1,049.99/month |
| Team 20 | Up to 20 users | $899.99/month | $1,299.99/month |
| Team 30 | Up to 30 users | $1,199.99/month | $1,799.99/month |
| Team 50 | Up to 50 users | $1,749.99/month | $2,499.99/month |
How much does an additional seat (one more user) cost?
Seats are not sold one by one — there is no per-seat price. Users come in the tiers above, so adding people means moving up a tier: going from 3 to 4 or 5 users is the jump from Team 3 to Team 5, from 5 to 6–10 users is Team 10, and so on. You change tier in Settings → Subscription, and the new seats are usable right away. During the 7-day trial you have 3 seats at no cost.
Web-only tiers
Plans for 15+ users are only available via web purchase, as they exceed the App Store and Google Play price limit of $999.99.
Everything in Free, Plus¶
| Feature | Details |
|---|---|
| Unlimited Pieces | No limit on active listings |
| Full CRM | Clients, contacts, addresses, follow-ups, tags |
| Projects & Quotes | Project management with drawing tool & quote generation |
| Kanban Board | Visual workflow for production tracking |
| Billing & Invoicing | Create and send professional invoices |
| Payment Plans | Offer installment payments on invoices |
| Calendar & Scheduling | Job scheduling with route optimization |
| Analytics & Reports | Business metrics, sales tracking, piece performance |
| Price Library | Set up standard pricing for materials and services |
| QR Code Labels | Generate and print labels for physical inventory |
| Team Management | Add team members with role-based permissions |
| Facilities Management | Manage multiple business locations |
| Floor Plan Editor | Interactive warehouse layout with rack and piece mapping |
| CSV & Contact Import | Bulk import clients and data from spreadsheets |
| QuickBooks Integration | Sync clients, invoices, and payments |
| Group Conversations | Multi-party messaging for team coordination |
| Time Clock Review | Review and approve team member time entries |
| Financial Visibility | Control who can see pricing and financial data |
| Quote QR Code Sharing | Share quotes instantly via scannable QR codes |
| Priority Support | Faster response times |
Monthly AI Credit¶
Every paid plan includes a monthly AI credit worth 10% of the plan's monthly price; Free and the trial get a smaller starter credit, so the Concierge always answers. One balance in US dollars covers everything the AI does in the app: the drawing assistant, the photoreal render of the 3D preview, the photo visualizer, Moraware and calendar imports, delivery receipt reading, the Concierge and voice dictation.
- Where to see it: Settings → the AI usage card, right below Storage usage. It shows how much of this month's credit is used and when it resets.
- When it renews: on the first day of each month. Unused credit does not carry over.
- Need more: an account admin adds an AI package from that same card in the web app (app.stoneproject.app). Packages are not sold inside the phone or tablet app, but the extra credit counts everywhere.
11.3 Comparing Plans¶
| Feature | Free | Pro |
|---|---|---|
| Piece Listings | 20 | Unlimited |
| Marketplace Search | Yes | Yes |
| Messages | Yes | Yes |
| Measurement Tools | Yes | Yes |
| Company Profile | Yes | Yes |
| CRM | -- | Yes |
| Projects & Quotes | -- | Yes |
| Kanban Board | -- | Yes |
| Billing & Invoicing | -- | Yes |
| Payment Plans | -- | Yes |
| Calendar | -- | Yes |
| Analytics & Reports | -- | Yes |
| Price Library | -- | Yes |
| QR Code Labels | -- | Yes |
| Team Members | 1 | Up to 50 |
| Facilities Management | -- | Yes |
| Floor Plan Editor | -- | Yes |
| CSV & Contact Import | -- | Yes |
| Integrations | -- | Yes |
| Group Conversations | -- | Yes |
| Time Clock Review | -- | Yes |
| Financial Visibility | -- | Yes |
| Quote QR Code Sharing | -- | Yes |
| Priority Support | -- | Yes |
11.4 Upgrading & Downgrading¶
Upgrading to Pro¶
- Go to Settings > Subscription.
- Pick your tier (based on how many users you need).
- Tap Subscribe (on the web it reads Start Free Trial when the offer includes one).
- If you subscribe during the trial through web checkout, you keep your remaining trial days. The first charge comes after the 7-day trial ends. For App Store or Google Play purchases, check the billing date shown by the store before confirming.
- Complete the purchase:
- iPhone/iPad: Apple App Store (In-App Purchase)
- Android: Google Play Store (In-App Purchase)
- Web and desktop (Mac/Windows): card checkout in the browser. Discount codes go in Have a discount code? before you subscribe.
- Pro features are activated immediately. If they are not, tap Restore Purchases on the same screen.
Every tier, Team 50 included, can be bought on any of these.
Introductory Pricing
New subscribers get a discounted introductory price for the first 12 months. After that, the base price applies. You can see both prices on the subscription screen.
Changing tier¶
On Settings > Subscription, pick the new tier and tap Change to this plan. The new seats are usable right away.
Canceling¶
- Go to Settings > Subscription (only the company owner sees these options).
- Tap Manage Subscription to open where your plan is billed: the billing portal for web purchases (update card, change plan, download invoices, cancel), or the App Store / Google Play subscription page for store purchases.
- Or tap Cancel Subscription > Open Settings, which takes you to the same place.
- Your Pro features remain active until the end of your current billing period.
- After the plan ends:
- If you have more than 20 active pieces, they will remain listed but you cannot add new ones until you are below the limit.
- CRM, billing, and calendar data is preserved but becomes read-only.
- Team members beyond the first user lose access.
11.5 Emails during the 7-day trial¶
The company owner receives a short sequence (in the language of their account):
| When | What |
|---|---|
| Right after signup | Welcome: the trial has started, no card needed |
| Day 2 | First quote, only if you have not created one yet |
| Day 5 | Invite the team, calendar, price list |
| 7, 2 and 1 days before it ends | Reminder to pick a plan |
| The day it ends | The trial ended; your data is kept |
If you subscribe before the trial ends, the reminders stop. Demo companies do not get these emails.
Dashboard banner in the last week of trial¶
When your Pro trial has 7 days or fewer left and the shop has not emailed a quote to a client yet, the amber banner on the home screen changes:
- Send your first quote opens Projects → Create (same as Get Started).
- Send your draft quote opens your newest unsent draft when you already saved one.
After at least one quote has been sent, the banner goes back to the usual Activate subscription shortcut. Owners and admins see the send-quote button; other members still see the warning text without billing shortcuts they cannot use.
11.6 Managing Your Subscription¶
Viewing Your Plan¶
Go to Settings > Subscription to see:
- Current plan and tier
- Next billing date
- Payment method on file
Changing Tiers¶
Upgrade or downgrade between Pro tiers:
- Go to Settings > Subscription.
- Tap Change Plan.
- Select the new tier.
- The price difference is prorated for the current billing period.
Payment Issues¶
If a payment fails:
- You will receive a notification about the failed payment.
- The app retries automatically.
- Update your payment method in your app store's subscription settings.
- Pro features remain active for a grace period while payment is resolved.